New Retention Page & retention metric
To improve visibility on how topics, user intents, and negative user feedback impact product retention, we have redesigned the retention feature. This update allows you to select a topic, intent, or user feedback and analyze user retention based on those specific categories.
Additionally, topics, intents, and user feedback now display retention metrics within the selected time frame. Given a time range, retention for a topic is calculated as the percentage of users who, after discussing the topic, return to converse with the LLM in a separate session.