On the user intelligence page, you can now customise the tabs to suit your preferences.
You can activate or deactivate the data types you’re interested in and arrange them in your desired order. Simply click the edit button on the right side of the tabs component and drag and drop the tab names to reorder them.
We have also added the ability to sort charts in reports.
Simply click the “Edit order” button in the top right corner of the report page. You can then rearrange the charts by dragging and dropping their names to your desired positions. This feature gives you greater control over how your data is displayed and shared with different stakeholders.
For applications where users interact in languages other than English, we added the option to translate the entire conversation instead of just a single message. This full-conversation translation feature greatly enhances the user experience by providing a broader view of what the user discussed across multiple messages.
We have improved the clarity of the retention charts. The configurable parameters and retention descriptions now explain the chart functionality more effectively. It is also easier to understand which parameters need to be modified to obtain the desired retention chart.
New & Improved:
• Now the granularity in the overview page charts automatically switches to hour when a single day time-range is selected on the platform.
• Default granularity values have been improved across the platform.
Fixes:
• Fixed several UI bugs across the platform, resulting in a cleaner user interface and improved user experience.
• Fixed a bug on the report page that directed users to the wrong page when clicking on the breadcrumb.
• Fixed a bug in the average sentiment score rounding.
In order to give a better visibility on the trends of quantities like topics, behavioural alerts and user intents, we updated the user intelligence page. Now it is possible to choose between two different visualizations:
• Table
Where you will keep visualizing the information you are used to in a tabular way.
• Chart
Where you can select the topics, intents or behavioural alerts you are most interested in and visualize them as a time-series in the selected time range. This will help you in analysing the trends in the time-frames you are most interested in.
For each user metric (such as a specific topic), you can choose to visualize the trend of various related “primary metrics.” For example, you might explore:
• The trend of interactions related to the topic
• The LLM error rate associated with the topic, and more
To visualize these trends, simply select the primary metric of interest using the button below:
To adjust the granularity of the x-axis, you can select from “Hour,” “Day,” “Week,” “Month,” or “Year.”
To provide a comprehensive analysis of how your users are interacting with the chatbot, we have added two more metrics you can monitor to the user intelligence page:
• User emotions
We selected a set of 27 emotions based on psychological literature.
For each interaction, we detect whether the user is expressing one or more of these emotions.
• User sentiment
Each interaction is classified into one of six sentiment categories:
• Very Negative. When the user uses highly explicit negative terms or expresses a strongly opinionated negative view.
• Negative. When the user is irritated, complaining, or mildly insulting the assistant.
• Neutral. No discernible sentiment is detected.
• Mixed. Both positive and negative sentiments are expressed in the interaction.
• Positive. When the user praises something, either implicitly or explicitly.
• Very Positive. When the user is enthusiastic about something.
Both metrics are computed at the interaction level and can be visualized on the User Intelligence page as well as in reports.
For applications where users interact in languages other than English (such as Spanish, German, etc.), you can now easily translate raw interactions into English using the “Translate to English” feature.
This functionality simplifies platform use in multilingual environments, eliminating the need to manually translate what your users are saying.
To activate translation, simply click the “Translation” button within the details of the raw interaction.
To simplify using the User Retention page, you can now easily select the “Retention Frequency” from:
• “Daily”: users coming back every day
• “Weekly”: users coming back every week
• “Monthly”: users coming back every month
As well as the “Starting Date”, which is the date you want to begin analyzing retention.
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