Latest product updates on the Nebuly Platform
June 18, 2024
Merge topics and explore “Other”
Now, it is possible to merge multiple topics together.
Additionally, we have added the option to explore the “Other” category. This allows you to delve into various other topics and move the ones you’re interested in tracking to the “main” topics section.
The main topics are defined as the top 9 by volume within a given time range, but we also retain all the topics you moved from the “Other” section to the main topics. It is possible to move topics both from “Other” to “Most Relevant Topics” and vice versa.
New & Improved
• The default time range is now set to 7 days.
• Filter values are now searchable, and we have added the option to select all filters.
• "Read Only" permissions have been added for sharing individual pages.
• When selecting filter values, you can now select all values by simply clicking on “Select All.”

• Fixed a bug in the pagination of user intelligence, showing the wrong page after a filter was applied.
• Fixed a bug preventing to visualize the merged intents and topics.
• Fixed a bug preventing to visualize the first option in the filters in the “Audiences” page.

June 14, 2024
Update filters UI
We have released simplified versions of our filters across the entire platform.
Now, you can easily choose to show or hide custom intents or rules directly from the filters. Additionally, we’ve made it much simpler to delete previously selected filters. Now, when you have filters selected, clicking the filter button will first display the selected values, allowing you to easily delete them if needed.
June 12, 2024
New feature
De-merge intents and rules previously created
We have added one of the most requested features!
Once you merge a group of intents or implicit user feedback, you can now roll them back to their individual values. Merged intents and feedback are identified by the “merged” tag, and selecting them will show the unmerge details.
June 10, 2024
New feature
Share reports, user intelligence and user feedback data outside the platform
We have introduced a new feature that allows you to share specific snapshots of your user intelligence, user feedback, and reports pages with individuals who are not registered on the platform.

Now, you can easily share the usage reports you create on the Nebuly platform with your colleagues and customers. They will have access only to the data you choose to share, and their access will be restricted to the specific page you selected.

Sharing a view of a specific page is simple:

1. Click on the share button in the top-right corner of the page.

2. In the pop-up window, select the type of permissions you want to grant.

3. Click on the copy link button to copy the link to your clipboard.

4. Share the link with the desired recipients.

June 07, 2024
Group by tags as a view in your User Intelligence page
You can now view data grouped by tags on the user intelligence page. Sort by different group by options, selecting your preferred one as predefined and disabling the ones you’re not interested in.
New & Improved
• We have completely redesigned the APIs for embedded pages. The updated documentation can be found at:
• We added new examples for the usage of our apis. See the docs for further info.

• Fixed a bug that prevented the merging of negative implicit feedback with previously merged negative implicit feedback.

Deprecated features
• We are currently deprecating all old embedded APIs, including all endpoints previously used for retrieving warnings and intents. If you are still using the old APIs, please refer to the new APIs.
May 27, 2024
New feature
Semantic search and merge negative implicit feedback
We have added new functionality to the user feedback page, enhancing how you search and manage negative implicit feedback. With our semantic search feature, you can now easily find issues without needing the perfect keyword. Simply search for the problem you’re interested in, such as “missing capabilities,” and you’ll discover all related feedback where customers have reported that the assistant is lacking specific capabilities.
Additionally, you can now merge negative implicit feedback for broader tracking. This feature is especially powerful when used with semantic search. For example, if you want to monitor a general issue, like the assistant replying in the wrong language, you can search “replying in the wrong language,” select the relevant feedback, and merge it to create a generalized implicit feedback category. From then on, the platform will track this generalized feedback instead of individual detailed instances.
May 24, 2024
Trends for intents and feedback
Now, both user feedback and user intents illustrate the changes in the number of interactions, users, and feedback within the selected time frame compared to the previous period. This is particularly useful to have a quick understanding on how the behaviour of your users is changing over time. For example, if you select the last 30 days as your time range, you’ll see the relative improvement compared to the period from 60 to 30 days ago.
We have also included information on the percentage of total interactions that correspond to a specific intent or user feedback to give a better understanding on how relevant they are to your customer base.
May 21, 2024
New feature
User frustration
We have added the negative interactions trend to the overview page, providing you with a quick insight into your LLM product’s performance and customer satisfaction levels. According to our data, best-in-class products have less than 5% negative interactions, while the most problematic user experiences exceed 40% negative interactions. This powerful tool offers a concise snapshot of your performance.

New & Improved
• Enhanced the UI across various features, optimizing the user experience. The user intelligence and user feedback pages now display the same information as before, but with significantly fewer elements, resulting in a cleaner and more efficient interface.

• Fixed a bug that occasionally caused duplicated interactions to appear on the intent details page.
May 20, 2024
New feature
Four distinct types of user feedback
You now have a new, more comprehensive visibility into LLM user feedback. You can view four distinct types of LLM feedback:1. Negative Implicit FeedbackUsers express dissatisfaction during their conversation when the LLM doesn't meet their expectations.2. Negative Explicit FeedbackUsers give a thumbs down to an interaction with the assistant.3. Positive Implicit FeedbackUsers commend the assistant during the chat for a well-generated answer.4. Positive Explicit Feedback:Users give a thumbs up to an interaction with the assistant.

Analyze feedback grouped by intent and drill down into the ones that interest you most. For negative implicit feedback, you can define your own custom rules. Additionally, we've added a toggle feature on the platform that allows you to view only the rules you've created.

New & Improved
• Not LLM related issues have been moved in user behaviour section as negative intents
• You can now mark multiple implicit warnings as irrelevant simultaneously. Simply select their checkboxes and click the button that appears at the bottom.

• Fixed a bug preventing the creation of custom rules
May 14, 2024
More focus on user feedback
We have updated our User interface to better separate the analysis of User Behavior and User Feedback. The User Warnings page now called User Feedback provides enhanced visibility into Feedback about the LLM, and you can create custom rules for specific categories of warnings. Additionally, with the "Group by type" or "Group by user intent" features, you can organize the feedback in the way that suits you best.

New & Improved
• Updated  the model proposing the suggestions. Now a larger number of suggestions is proposed with a better quality on the selected warnings.
• Added meaningful empty states showing the estimated time for the end of the interaction processing

• Fixed major bug in the MAU computation in the overview.
May 06, 2024
Customize your end-user intents
Select one of the predefined suggestions
You can now fully customize the intents generated by the Nebuly platform. You have the option to create a new intent to track a specific user behavior, or you can merge two detailed intents into a new intent that better suits your specific needs.Merged intents inherit all the warnings and interactions of the original intents. Newly created intents look back over the last 60 days of interactions to find occurrences of the defined intent.

New & Improved
•The UI of the warnings page has been refreshed, including the addition of a new table for the user-defined rules, providing a much clearer picture of the different warning detection rules.
• Added the possibility to filter the interactions in the user intent details page.

• Fixed bug not showing any result when searching over filter values for custom tags
• Now global filters apply on retention chart as well.
May 03, 2024
New feature
Custom Warning Categories 2/2
Define your own warning category
You can now decide what type of warnings are relevant to your business and define your own warning category. This gives you full control over the type of warnings tracked on the platform.
Apr 29, 2024
New feature
Custom Warning Categories 1/2
Select one of the predefined suggestions
In addition to the custom warning category, we are also releasing the warning suggestion feature. Warning suggestions give you an overview of the most impactful warnings that the platform has automatically detected from your user interactions. You can then decide to accept the suggestion and turn it into a warning category, or mark the suggestion as irrelevant. This allows the platform to adapt to your needs and provide more relevant suggestions in the future.

New & Improved
• New simplified external endpoints to get the warnings generated by the platform

• Fixed a bug in the global filters that displayed the wrong number of interactions next to the suggested filter values.
Apr 22, 2024
Increase visibility on trending intents
Now you can sort the user intents in the user intelligence page by most trending other than by number of users and number of warnings. We also have refreshed the UI, with a cleaner view on the user intents.

New & Improved
• In the overview page you can now see how the trends evolved respect the previous month
• It is now possible in the overview page to change the time-range you want to get the overview on

• Fixed a rare issue showing the same warning both as LLM related and not LLM related
Apr 16, 2024
Global filters
Filters that stay on as you navigate
With our latest update you can use global filters that are shared across the platform pages. These filters are particularly useful when you want to analyse your data about a specific user group.

New & Improved
• The external endpoints that can be used to embed our overview, user-intelligence and warnings pages have been updated considering the latest platform UX. Find more info on our Docs.
• The overview, user-intelligence and warnings pages have a refreshed UI
• The Navbar and the main platform components feature a redesigned UI

• We fixed a bug in the intent computation that was creating new intents for newer interactions, even when the same intent already existed.
Apr 12, 2024
Intent search and a new user warning category
Search your users intents
Now you can simply search over all the intents and apply filters. You can easily find the information you are looking for in a matter of seconds.

We also added a new “Harassment” category to user warnings. This category shows when the user is trying to harass the model or cover some not-allowed topics like asking for explixit sexual content or asking for dangerous information (like building a bomb).
Apr 05, 2024
Update on user warnings
We grouped user warnings into 4 categories
1. Business warnings: valuable customer insights on what you can improve in your product and business

2. Lack of personalization: users do not find the model responses tailored to their specific user profile. This may be because the answers are too complex or simply not relevant to their needs.

3. Wrong information: users complain about information being wrong.