CUSTOMERS USING NEBULY
Nebuly analyzes those conversations and surfaces the insights you need to run your business in the age of AI agents.
FOR INTERNAL AI AGENTS
FOR EXTERNAL AI AGENTS
AI Churn Signals
Customers disengaging from your AI and customers signaling they might end their relationship that show up in conversation data.
Upsell Signals
User action
Users
Conversations
Satisfaction
Asking about premium plan features
38
52
92%
Requesting additional user seats
27
41
88%
Inquiring about enterprise pricing
22
35
85%
Comparing plan tiers and limits
19
28
91%
Exploring API and integration options
14
21
79%
AI Upsell Signals
Revenue opportunities from customers exploring additional services, expanded usage, or higher-tier plans through the chat itself.
AI Adoption
Track which customers return, which disengage, and how usage changes over time, so you can see where your AI product is driving adoption.
All topics
Behavioral alerts
Topic
Users
Interactions
Success rate
Volume discount eligibility
431
1.8K
81%
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Bulk order lead times
847
2.4K
72%
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Custom packaging requests
612
1.1K
45%
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Defective batch returns
289
940
31%
View More
AI Topic Discovery
Surface what customers ask, what their recurring needs are, and where conversation patterns point to product gaps, unmet demand, and new revenue opportunities.
AI Success
Nebuly tracks whether end-users actually accomplish what they came for, so you measure satisfaction by outcomes and not by self-reported surveys.
TECHNOLOGY
General-purpose AI models weren't built to analyze conversations at enterprise scale. Nebuly's were, and they run where your data lives.
More accurate by design
Nebuly runs purpose-built models trained to extract more accurate classification, signals and results from AI conversations.
Analyzing every conversation with frontier models is unsustainable at scale. That's why we built smaller, specialized ones. Nebuly's purpose-built models are trained specifically to extract signals from AI conversations.
Cheaper
OPEN AI
NEBULY
See the full picture at trust.nebuly.com.
Anonymization module
Nebuly strips personally identifiable information from every conversation before data is analyzed. Sensitive user information never reaches the analytics layer.
Self-hosted deployment
Nebuly can run entirely on-premise, within your own environment. Your conversation data stays exactly where it belongs and never leaves your infrastructure.
See what's hiding in your AI conversation data
What is Nebuly?
Nebuly is the ROI platform for enterprise AI. It sits on top of the AI agents a company has deployed, both internal employee assistants and customer-facing agents, and analyzes the conversations users have with them to show whether those deployments are delivering value.
How does Nebuly measure the ROI of enterprise AI?
Nebuly analyzes conversations between users and a company's AI agents, across both internal and customer-facing deployments, to measure adoption, time saved, AI fluency, and business value by team and use case.
How does Nebuly help with internal, employee-facing AI?
For AI agents used by employees, Nebuly measures adoption across teams, time saved, and AI fluency, and shows the business value of each deployment so leaders can see which internal AI investments are working and where.
How does Nebuly help with customer-facing AI?
For customer-facing AI agents, Nebuly shows what customers ask, whether they accomplish what they came for, and where conversations point to unmet needs, product gaps, and new revenue opportunities.
Which AI tools does Nebuly work with?
Nebuly works across the AI agents and assistants an enterprise has deployed, including those built on Claude, ChatGPT, and Microsoft Copilot, as well as custom agents.
Who uses Nebuly?
Enterprises running AI agents for employees or customers use Nebuly to measure adoption and ROI. Customers include Iveco and Oura.
