Summary
A leading global bank with over 80,000 employees deployed GenAI copilots across trading, research, HR, finance, and legal teams. As AI use scaled across the business, leaders needed precise insight into how staff interacted with internal assistants, where risks and failures emerged, and which teams fueled the strongest adoption.
Sector
Financial Services
Use case
GenAI assistants across departments
Launch
Enterprise rollout, with cross-department expansion
nebuly deployment
Self-hosted in the bank’s private cloud environment
The bank selected Nebuly to deliver real-time behavioral insight, privacy-compliant risk flagging, and actionable feedback for its rapidly growing internal AI assistant ecosystem. The journey began with an HR assistant, driven by people operations, and soon expanded to AI-powered internet banking and other business-led use cases.
Behavior and risk monitoring for internal copilots
Nebuly analyzes thousands of daily employee-AI conversations to reveal usage trends, error rates, and AI mistakes. The platform gives compliance and business teams a real-time view of which actions are risky, which answers go off track, and where users need support.
Privacy and compliance controls
Automated detection of PII and policy breaches alerts compliance and IT teams in real time. Nebuly keeps all chat data inside the bank’s own secure environment and restricts access based on team roles.
Adoption and training insights
Nebuly shows how each department and region uses AI, highlighting the areas with highest engagement, emerging friction, and new training needs. Legal’s push for more regulatory accuracy and HR’s strong, sustained adoption are easy to spot, so leaders know exactly where to invest next.
Blind spots in compliance and risk
Traditional monitoring missed sensitive information (e.g. PII), out-of-policy questions, or AI errors buried in chat logs.
No visibility into team usage or needs
With thousands of staff using copilots daily, leaders couldn’t see adoption, friction, or satisfaction broken out by team.
Compliance gaps in real time
Without automated analytics, compliance issues and risky prompts went undetected until escalation.
Real-time, automated monitoring
Nebuly flagged PII, restricted terms, and policy violations in live conversations, sending early alerts and enabling swift response.
Failure and behavior detection
Analytics revealed “wrong” or misleading AI responses and surfaced which departments needed better assistant training, reducing future risk and confusion.
Pattern and engagement analysis
Usage and productivity data identified where copilots worked best, such as in HR, guiding leadership to expand proven use cases.
A dedicated central technical team manages Nebuly as a cross-business analytics platform. This team enables every business unit, from HR to digital banking, to track usage, risk, and training needs using a consistent set of analytics across all departments and regions.
By deploying Nebuly, the bank went from managing GenAI in the dark to having full, real-time oversight. Instant detection of PII risks and AI errors gave compliance teams the confidence to accelerate adoption rather than slow it down. For the first time, leaders could see where copilots truly worked and where friction still existed, making their GenAI strategy safer, more efficient, and genuinely customer-centric.
The bank’s long-term vision is unified, active analytics for every GenAI use case, from HR to investment banking and insurance, empowering business and IT to move faster, safer, and with new confidence.