Financial Services

Unlock user insights and drive ROI of GenAI in financial services

Nebuly empowers banking and financial service providers to create exceptional user experiences in their GenAI products that win customer trust.

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Financial services

Trusted by innovators in banking, insurance & fintech

“Aligning GenAI initiatives with user needs and preferences is critical to success. Without Nebuly, it felt like we were largely flying blind - like going back 10-15 years ago when we were guessing, instead of looking at product analytics.”
VP of AI - US Bank

Understand what users really want from your financial services GenAI experience.

‍Financial institutions are adopting GenAI fast — but without visibility into how users interact with AI, most products remain blind. Nebuly helps you understand what users are asking, where they drop off, and how to fix it.

Nebuly captures every user signal from GenAI chats — from intent, topic and emotion to drop-off points and errors.

Legacy analytics tools weren’t built for conversational AI — and they fall short when applied to GenAI in financial services. Nebuly goes deeper: it captures every user signal from your GenAI assistants, whether they’re helping customers check account balances, apply for loans, or get investment insights. From user intent and topic detection to emotional sentiment and error mapping, Nebuly reveals exactly where users get value — and where they drop off. That means faster issue resolution, clearer compliance signals, and better product decisions.

80% of enterprise in financial services say it's hard to collect real user feedback at scale from their GenAI products.

Despite heavy investments in GenAI, most financial institutions struggle to capture meaningful feedback from users interacting with AI tools. Without this visibility, it’s hard to know what’s working — and what’s not. Common blockers include: lack of in-product analytics, limited AI/ML team capacity and disconnected feedback channels. Nebuly solves this.

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Get a personalized demo from our team to show you how we are helping top financial services players better understand the users of their GenAI initiatives.

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