HEALTHCARE
Product signals, satisfaction rates, time saved, and AI proficiency, by market, product line, and team.
Trusted by:
PROBLEM
Why usage metrics are
not enough
Usage without proof of return
Seat and session counts confirm members opened the assistant. They do not show that the guidance landed, the question resolved, or the member came back.
Volume beyond manual review
A consumer health assistant handles millions of member conversations a month across markets and languages. Reading a meaningful sample by hand is not realistic.
Commercial signals left unseen
Members ask for features you have not built, question the guidance, and drop out of onboarding. Those signals sit in conversations no one reviews.
SOLUTION
All topics
Behavioral alerts
Topic
Users
Interactions
Success rate
Physical activity
431
1.8K
81%
View More
Sleeping issues
847
2.4K
72%
View More
Pregnancy
612
1.1K
45%
View More
Mental health concerns
289
940
31%
View More
Upsell Signals
User action
Users
Conversations
Satisfaction
Asking about premium plan features
38
52
92%
Requesting upgrades
27
41
88%
Asking for referral discount codes
22
35
85%
Comparing plan tiers and limits
19
28
91%
Exploring products
21
79%
Nebuly reads member conversations for feature requests, upsell signals, and unmet needs, and ranks each by volume so product and retention teams can act on new product ideas and expansion revenue, and head off churn before it shows in the numbers.
%
Satisfaction Rate
↑ 12% vs prev. period
343
Active Users
↑ 5%
11.7%
Error Rate
↓ 3%
Nebuly shows how product, CX, and support teams use the assistant across markets, so you know where rollout has landed and where enablement is still needed.
Hours saved
(total)
159%
$47K
Estimated savings
+22%
2.4K
Resolved queries
+31%
Nebuly maps completed tasks to time saved and reports the value at your loaded rate, measured against your own benchmark for the equivalent manual work.
Nebuly scores AI proficiency across teams and markets, and names the prompting gaps behind each score, so you know where to invest next.
CUSTOMER HIGHLIGHT
A global health and wellness technology company wanted deeper insight into how people use its AI agent
A global health and wellness technology company partnered with Nebuly to better understand how people use its GenAI assistant.
+ teams
empowered by nebuly insights
See the full picture at trust.nebuly.com.
Anonymization module
Nebuly strips personally identifiable information from every conversation before data is analyzed. Sensitive user information never reaches the analytics layer.
Self-hosted deployment
Nebuly can run entirely on-premise, within your own environment. Your conversation data stays exactly where it belongs and never leaves your infrastructure.
Your employees and customers now talk to AI agents instead of clicking through software. Nebuly connects to those agents and turns what happens inside those conversations into the numbers your business runs on.
