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PROBLEM
Usage without proof of return
Seat and session counts confirm care agents and subscribers opened the assistant. They do not show that the issue got resolved or the call got shorter.
Volume beyond manual review
One assistant handles millions of subscriber conversations a month across consumer and business lines. Reading a meaningful sample by hand is not realistic.
Commercial signals left unseen
Subscribers compare rival plans, ask about upgrades, and hint at leaving. Those signals sit in conversations no one reviews.
SOLUTION
All topics
Behavioral alerts
Topic
Users
Interactions
Success rate
Bill charge disputes
431
1.8K
81%
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Coverage in specific area
847
2.4K
72%
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Plan upgrade options
612
1.1K
45%
View More
SIM activation issues
289
940
31%
View More
Upsell Signals
User action
Users
Conversations
Satisfaction
Asking about unlimited data plans
38
52
92%
Requesting additional lines
27
41
88%
Inquiring about business plans
22
35
85%
Comparing plan tiers and limits
19
28
91%
Exploring international add-ons
14
21
79%
Nebuly reads subscriber conversations for competitor mentions, pricing frustration, and cancellation intent, and ranks each by volume so retention teams can act before it shows in churn.
%
Satisfaction Rate
↑ 12% vs prev. period
343
Active Users
↑ 5%
11.7%
Error Rate
↓ 3%
Nebuly shows which regions, segments, and channels use the assistant and which do not, so you know where rollout has landed and where enablement is still needed.
Hours saved
(total)
159%
$47K
Estimated savings
+22%
2.4K
Resolved queries
+31%
Nebuly maps completed tasks to time saved and reports the value at your loaded rate, measured against your own benchmark for the equivalent manual work.
Nebuly scores AI proficiency by region, segment, and channel, and names the prompting gaps behind each score, so you know where to invest next.
See the full picture at trust.nebuly.com.
Anonymization module
Nebuly strips personally identifiable information from every conversation before data is analyzed. Sensitive user information never reaches the analytics layer.
Self-hosted deployment
Nebuly can run entirely on-premise, within your own environment. Your conversation data stays exactly where it belongs and never leaves your infrastructure.
Your employees and customers now talk to AI agents instead of clicking through software. Nebuly connects to those agents and turns what happens inside those conversations into the numbers your business runs on.
