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PROBLEM
Usage without proof of return
Seat and session counts confirm subscribers and internal teams opened the assistant. They do not show whether the subscriber found something to watch, read, or listen to, or the editorial task landed faster.
Volume beyond manual review
One assistant handles millions of subscriber conversations a month across markets and languages. Reading a meaningful sample by hand is not realistic.
Commercial signals left unseen
Subscribers hit dead ends in discovery, mention rival services, and cancel sessions without an answer. Those signals sit in conversations no one reviews.
SOLUTION
All topics
Behavioral alerts
Topic
Users
Interactions
Success rate
Personalized recommendations
431
1.8K
81%
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Subscription and billing questions
847
2.4K
72%
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Upgrade requests
612
1.1K
45%
View More
Cancellations
289
940
31%
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Upsell Signals
User action
Users
Conversations
Satisfaction
Asking about premium plan features
38
52
92%
Requesting additional profiles
27
41
88%
Inquiring about ad-free tiers
22
35
85%
Comparing plan tiers and limits
19
28
91%
Exploring bundled sports and live add-ons
14
21
79%
Nebuly reads conversations for interest in content and formats you do not offer, competitor mentions, and disengagement signals, and ranks each by volume so product and retention teams can act on unmet demand and head off cancellations before they show in the numbers.
%
Satisfaction Rate
↑ 12% vs prev. period
343
Active Users
↑ 5%
11.7%
Error Rate
↓ 3%
Nebuly shows how editorial, product, and support teams use the assistant across markets and titles, so you know where rollout has landed and where enablement is still needed.
Hours saved
(total)
159%
$47K
Estimated savings
+22%
2.4K
Resolved queries
+31%
Nebuly maps completed tasks to time saved and reports the value at your loaded rate, measured against your own benchmark for the equivalent manual work.
Nebuly scores AI proficiency across teams and markets, and names the prompting gaps behind each score, so you know where to invest next.
See the full picture at trust.nebuly.com.
Anonymization module
Nebuly strips personally identifiable information from every conversation before data is analyzed. Sensitive user information never reaches the analytics layer.
Self-hosted deployment
Nebuly can run entirely on-premise, within your own environment. Your conversation data stays exactly where it belongs and never leaves your infrastructure.
Your employees and customers now talk to AI agents instead of clicking through software. Nebuly connects to those agents and turns what happens inside those conversations into the numbers your business runs on.
