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PROBLEM
Usage without proof of return
Seat and session counts confirm shoppers and store teams opened the assistant. They do not show whether the shopper found what they came for, or the associate served them faster.
Volume beyond manual review
One assistant serves shoppers and stores across regions, channels, and languages. Reading a meaningful sample by hand is not realistic.
Commercial signals left unseen
Shoppers ask for products you do not stock, compare you to other players, and abandon full baskets. Those signals sit in conversations no one reviews.
SOLUTION
All topics
Behavioral alerts
Topic
Users
Interactions
Success rate
Order status and delivery
431
1.8K
81%
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Size and fit questions
847
2.4K
72%
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Return and exchange policy
612
1.1K
45%
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Stock at nearest store
289
940
31%
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Upsell Signals
User action
Users
Conversations
Satisfaction
Asking about loyalty program benefits
38
52
92%
Requesting premium delivery options
27
41
88%
Inquiring about member-only pricing
22
35
85%
Comparing plan tiers
19
28
91%
Exploring bundle and set deals
14
21
79%
Nebuly reads shopper conversations for stock requests, price sensitivity, and switching signals, and ranks each by volume so merchandising and retention teams can act on unmet demand and head off lost revenue before it shows in the numbers.
%
Task Completion Rate
↑ 12% vs prev. period
343
Active Users
↑ 5%
11.7%
Error Rate
↓ 3%
Nebuly shows which stores, regions, and channels use the assistant across the network, so head office knows where rollout has landed and where enablement is still needed.
Hours saved
(total)
159%
$47K
Estimated savings
+22%
2.4K
Resolved queries
+31%
Nebuly maps completed tasks to time saved and reports the value at your loaded rate, measured against your own benchmark for the equivalent manual work.
Nebuly scores AI proficiency across stores, regions, and channels, and names the prompting gaps behind each score, so you know where to invest next.
See the full picture at trust.nebuly.com.
Anonymization module
Nebuly strips personally identifiable information from every conversation before data is analyzed. Sensitive user information never reaches the analytics layer.
Self-hosted deployment
Nebuly can run entirely on-premise, within your own environment. Your conversation data stays exactly where it belongs and never leaves your infrastructure.
Your employees and customers now talk to AI agents instead of clicking through software. Nebuly connects to those agents and turns what happens inside those conversations into the numbers your business runs on.
