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PROBLEM
Usage without proof of return
Seat and session counts confirm dealers and technicians opened the assistant. They do not show that the repair, the order, or the answer landed faster.
Volume beyond manual review
One assistant serves dealers and technicians across dozens of markets and brands. Reading a meaningful sample by hand is not realistic.
Commercial signals left unseen
Customers name competitors, ask about service plans, and flag intent to switch. Those signals sit in conversations no one reviews.
SOLUTION
Nebuly shows which markets, brands, and dealer groups use the assistant and which do not, so you know where rollout has landed and where enablement is still needed.
Hours saved
(total)
159%
$47K
Estimated savings
+22%
2.4K
Resolved queries
+31%
Nebuly maps completed dealer and technician tasks to time saved and reports the value at your loaded rate, measured against your own benchmark for the equivalent manual work.
Nebuly scores AI proficiency by market, brand, and dealer group, and names the prompting gaps behind each score, so you know where to invest next.
All topics
Behavioral alerts
Topic
Users
Interactions
Success rate
Volume discount eligibility
431
1.8K
81%
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Bulk order lead times
847
2.4K
72%
View More
Custom packaging requests
612
1.1K
45%
View More
Defective batch returns
289
940
31%
View More
Upsell Signals
User action
Users
Conversations
Satisfaction
Asking about premium plan features
38
52
92%
Requesting additional user seats
27
41
88%
Inquiring about enterprise pricing
22
35
85%
Comparing plan tiers and limits
19
28
91%
Exploring API and integration options
14
21
79%
Nebuly reads customer conversations for competitor mentions, service-plan interest, and signs of switching, and ranks each by volume so retention teams can act before it shows in the numbers.
%
Satisfaction Rate
↑ 12% vs prev. period
343
Active Users
↑ 5%
11.7%
Error Rate
↓ 3%
CUSTOMER HIGHLIGHT
Iveco deployed Nebuly across their commercial vehicle dealer AI agents, serving dealers and customers across multiple departments and geographies.
%
Chatbot coverage
See the full picture at trust.nebuly.com.
Anonymization module
Nebuly strips personally identifiable information from every conversation before data is analyzed. Sensitive user information never reaches the analytics layer.
Self-hosted deployment
Nebuly can run entirely on-premise, within your own environment. Your conversation data stays exactly where it belongs and never leaves your infrastructure.
Your employees and customers now talk to AI agents instead of clicking through software. Nebuly connects to those agents and turns what happens inside those conversations into the numbers your business runs on.
